FAQs

Are Peter Rabbit books available in languages other than English?

Yes. Foreign language editions of the Peter Rabbit books are sold in over 35 countries. Please contact Rights at rights-brandsandlicensing@us.penguingroup.com for information on whether editions are available in your language.

Can you send me information about Beatrix Potter?

We have a biography section on the life of Beatrix Potter where you will find an overview on the author of the Original Peter Rabbit Books. If you would like more detail, we have several books on her life and art available to order from us.penguingroup.com

Do you recommend a retailer?

We do not have a recommended retailer but the Peter Rabbit books are available from most booksellers or online at us.penguingroup.com. 

How can I find out more about the Peter Rabbit publishing program?

Click HERE to sign up for the Peter Rabbit newsletter for the latest information and regular updates.

I have a query about my online order. Who should I contact?

Please email ecommerce@us.penguingroup.com with your order confirmation number and a member of the team will be in touch.

I have written a children's book and would like to get it published. Can I sent it to you?

Unfortunately, we are unable to accept any unsolicited manuscripts or synopses and cannot enter into correspondence about unpublished work.

We wish you the best of luck and hope you are successful in placing your work.

I would like to use Peter Rabbit images and/or text. Who should I contact for permission?

All Beatrix Potter's illustrations and tales are owned by Frederick Warne & Co. and cannot be used without permission from the Frederick Warne Rights Department. Please click here to download a permissions form to complete and return to rights-brandsandlicensing@uk.penguingroup.com who will get back to you in due course.

What do I do if there is something wrong with my book?

We apologize for any errors that occurred during the printing process. For severe defects such as missing pages or improper binding, please return the book to the store where you purchased it and they will replace the copy.
Please note: Penguin cannot replace books purchased from bookshops (as opposed to books purchased from our website). This is because we sell our stock to the bookshops and they are then responsible for dealing with any faulty products in accordance with their own returns policies.

Purchased at us.penguingroup.com
If you are unhappy with any product you purchase on this website for any reason (other than any ebook, which cannot, by reason of its nature, be returned. See the Terms & Conditions of sale for further information), you may return it to us in its original condition within 14 working days and we will provide a full refund. If the reason for the return is the result of our error, or if the item was damaged before it reached you, we will refund the postage costs.

To make a return please email details of the fault to ecommerce@us.penguingroup.com. This email address is specifically dedicated to enquiries concerning books that have been ordered online through us.penguingroup.com.

Where can I get more information/valuation of my Peter Rabbit collectibles?

Unfortunately, we are unable to authenticate and value these ourselves; the best places to contact are either Sotheby's or Christies who both have a drop-in valuation service.

Where can I purchase the Peter Rabbit books in the US?

Most booksellers stock a selection of Peter Rabbit titles however all available books can be ordered through us.penguingroup.com.